RETURN & REFUND POLICY

At SHINN VIETNAM, we want every customer to feel confident when shopping with us.

 

If your order is not as expected, we are here to help.

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Please read our Return & Refund Policy below.

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Eligibility for Return

You may request a return or exchange if your item meets one of the following conditions:

• The product is defective or damaged on arrival

• The product is incorrect (wrong item, wrong size, wrong variant)

• The product is incomplete (missing parts, missing accessories)

• The product is not as described

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Return Window

You may request a return within:

• 5 days from the date of receiving the product

• Requests submitted after the return window may not be accepted.

 

Condition of Returned Items

To be eligible for a return, the product must be:

• Unused and in original condition

• In original packaging (box, tags, labels)

• With all included accessories and gifts (if any)

• Products showing signs of use, damage, or modification may be rejected.

 

Who Pays for Return Shipping?

If the return is due to defect, damage, or wrong item we cover all return shipping costs. We don’t accept the return if it is due to personal reasons (change of mind, wrong size, etc.)

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Refund Method

Once the returned item is received and inspected, we will process your refund within 7 business days through Bank transfer/ Original payment method / Store credit (optional). Shipping fees (if applicable) are non-refundable except in cases of our error.

 

Exchange Policy

If you prefer an exchange instead of a refund, we can send a replacement item once we confirm:

• Product eligibility; Available stock

• Exchanges are processed the same way as returns

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How to Request a Return

You can submit a return request via Email / Hotline. Please include:

• Order number

• Photos or videos of the product issue

• Your preferred solution (refund or exchange)

Our support team will respond within 24–48 hours.

 

Special Notes

Sale/discounted items may not be eligible for return.